Burny Games is a Ukrainian product and publishing game development company focused on mobile puzzle games that blend creativity with analytics. Our mission is to challenge players’ minds daily by delivering a consistently high-quality gameplay experience.
Founded in 2022, Burny Games has grown into a team of 140 specialists, with hubs in Kyiv, Ukraine, and Lisbon, Portugal.
Key Highlights
- 65+ million downloads across the company’s portfolio
- #2 Employer in Ukrainian GameDev (DOU, 2026)
- Fastest-growing mobile game studio in Ukraine (DOU, 2025)
- Full in-house pipeline: development, live ops, analytics, and publishing
- A deeply data-driven approach to product and team development
Key Titles & Performance
We focus on clear mechanics and strong player feedback. Our portfolio includes several successful titles and long-term IPs.
Team size and structure?
100+ employees
What you'll do:
- Handling user requests via Zendesk.
- Consulting players on game mechanics and technical issues.
- Escalating bugs and complex cases.
- Interacting with QA.
What we expect:
- Fluent written English (B2+).
- Experience with support systems (preferably Zendesk).
- Basic understanding of customer service metrics.
- Ability to handle high volume of requests.
- Good written communication skills.
- Basic technical skills.
Will Be a Plus:
- Gamedev experience.
- Zendesk experience.
- Additional languages.
What we offer:
- Transparent and straightforward communication: no politics, no hidden agendas – you’re heard and can influence decisions.
- Meaningful challenges: you’ll work on tasks that require real thinking, ownership, and going beyond standard solutions.
- Full toolkit provided: we cover all necessary tools and licenses so you can focus on delivering results, not fighting limitations.
- 100% paid vacation and sick leave: 20 days of vacation and 22 days of sick leave fully covered.
- Flexible schedule and remote work: manage your time and work from where you’re most productive.
- We provide all necessary hardware: everything you need to work comfortably and efficiently.
The recruitment process:
CV review → Interview with talent acquisition manager → Test task →Interview with hiring manager → Job offer.
If you share our goals and values and are eager to join a team of dedicated professionals, we invite you to take the next step.
